It's not the agency, then who is it?
Everyone blames the agency. But what if that 'problem' is just a well-worn path leading away from the real issue? There's a fundamental clarity gap, and it's costing you more than you think. We often convince ourselves we just have bad luck with vendors. We cycle through partners—burning cash, losing momentum, stressing out the team—certain that the next group will finally "get it." But the gray hair on my head comes from watching a different pattern repeat for 35 years. We are optimizing execution while remaining strategically rudderless. It’s easier to blame the last firm than to admit the internal signal was weak. When you hand over a mess of half-formed ideas and expect an external team to return a commercial empire, you are paying a premium to amplify noise. That is strategic entropy. Real value leakage happens when we outsource execution without owning the architecture. → We hire for output velocity. → We fail to define the outcome physics. → The gap con...